Privacy Policy
Last Updated: June 2026
At PetSoul Crafts, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe when you visit our website, place an order, contact us, or submit customization details.
Information We Collect
When you place an order, contact us, or provide customization information, we may collect:
• Name
• Email address
• Shipping and billing address
• Order details
• Pet photos and customization details
• Messages or information you send through our contact form
• Basic website usage information, such as browser type, device information, pages visited, and cookies
How We Use Your Information
We use your information to:
• Process and fulfill your order
• Create your custom handmade product
• Communicate with you about your order or custom request
• Provide customer support
• Improve our website, products, and services
• Help prevent fraud, misuse, or security issues
• Comply with legal or business record requirements
Pet Photos and Customization Information
Pet photos and customization details are used only to create your personalized handmade product and communicate with you about your custom order.
We do not sell your pet photos. We do not share your pet photos with unrelated third parties. We will not publicly post or use your pet photos for marketing unless we have your permission.
Payment Information
We do not store full credit card or payment information on our website. Payments are processed securely through trusted third-party payment providers. These providers may collect and process payment information according to their own privacy and security policies.
Cookies and Website Analytics
Our website may use cookies and similar technologies to help the site work properly, remember cart or checkout information, understand how visitors use the website, and improve the shopping experience.
You can adjust your browser settings to refuse or delete cookies, but some website features may not work properly without them.
Third-Party Services
We may use trusted third-party services to operate our business, such as:
• Payment processors
• Shipping providers
• Website hosting services
• Email or contact form services
• Analytics tools
• Security or anti-spam tools
These services only receive the information needed to help us provide our services.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, disclosure, misuse, or loss. However, no website or online transmission is completely secure, so we cannot guarantee absolute security.
Data Retention
We keep order information, customization details, and related communication only as long as reasonably necessary for order processing, customer support, business records, or legal requirements.
Your Choices
You may contact us to request access, correction, or deletion of your personal information, where applicable. Some order records may need to be retained for business, tax, legal, or security reasons.
Children’s Privacy
Our website and products are not intended for children under 13. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last Updated” date.
Contact Us
If you have any questions about this Privacy Policy, please contact us through our Contact page.
